Every day at this time of year, the UK’s airports help to ferry hundreds of thousands of British holidaymakers all around the world.
And, while we all hope for a smooth start and end to our time away, sadly some peoples’ plans do get hit by late flights.
In fact, recent research by consumer group Which? found that almost a quarter of flights out of UK airports are delayed by 15 minutes or more.
But what happens if you are lumbered with a late flight? And who is going to sort you out most effectively if the worst happens?
That’s why I thought I’d go through your rights when your plane is delayed, and work out which airlines deal with their delays most effectively…
When can you claim?
There are 3 basic rules as to whether you’re entitled to compensation for a delays:
What happens when your plane is impounded? The holidaymakers handed £488 each
What you can claim for also has some fixed guidelines:
But just because your flight delay should mean compensation, it doesn’t mean the airline will just hand it over.
Dealing with delays
Lost luggage, cancelled planes and more: 5 key holiday rights you need to know
Using unique insights from the tens of thousands of airline customers who raise their flight delay complaints via resolver.co.uk every month, I’ve looked at which airlines you’re most likely to complain about, and which will sort your issues out most effectively if you do…
The most commonly complained about airlines:
- British Airways
- Thomson Airways
- Thomas Cook Airlines
- Norwegian Air
- Vueling Airlines
Of course, a lot of complaints, doesn’t mean a lot of unhappy people – so here are the satisfaction rankings (out of 10, where 10 is satisfied and 1 is very unsatisfied) too:
The best airlines at dealing with your delays
- Monarch 7
- British Airways 7
- Virgin Atlantic 7
- Thomson Airways 7
- Flybe 7
- KLM Royal Dutch 7
- Emirates 6
- Jet2 6
- Qatar Airways 6
- Air France 6
The worst airlines at dealing with your delays
- Vueling Airlines 4
- Turkish Airlines 4
- Norwegian Air 4
- Etihad Airways 5
- Wizz Air 5
- Lufthansa 5
- easyJet 5
- Ryanair 5
- American Airlines 5
- Delta Airlines 5
Let James help you complain @resolvercouk and via resolver.co.uk